DuoVitaalHow can we help?
Most answers are below. If you're stuck, e-mail us.
Contact
E-mail info@duovitaal.com. Tell us which phone you use and what happened; a screenshot helps. We usually reply within a few working days.
Got a question about your training, an injury or an assignment? Ask your coach in the app, in the private chat or as a support request.
Frequently asked questions
I received an invite link. How does it work?
Install DuoVitaal and open the link again on your phone. If that doesn't work, enter the invite code from the web page under Buddies › Invite code. An invite link works once and for 30 days.
How do I keep my progress?
Without an account you're a guest. Link an account with Apple, Google, your phone number or e-mail and your progress is kept, on a new phone too. The app asks at a few sensible moments, for example after your first workout.
How do I set up my notifications?
Go to Me › Notifications. There you choose the times of your morning and evening reminders and of your affirmation (16:00 by default), and which notifications you want.
I'm ill or going on holiday.
Turn on a pause under Me › Pause / holiday. Your weekly goal, your streak, your reminders and the signals to your coach stand still meanwhile.
What do my buddies and my coach see?
You choose what your buddies see under Me › Sharing with buddies. Your coach sees your workouts, assignments and progress, so they can guide you. More in the privacy statement.
How do I find a coach?
Under Me › Find a coach you see the coaches who are findable. Request coaching; the coach decides. A coach can also invite you.
How do I leave a group or stop with my coach?
Leave the group from the group page. To stop with your coach, leave the coaching group.
How do I delete my account?
In the app under Me › Account › Delete account. Can't open the app any more? See Delete your account.